Congratulations, your website is getting lots of traffic. That means your Google advertising, email marketing, search engine optimization, and social media efforts are finally paying off. The hard part is now done, right? Well that depends…
Are you generating the signups, leads, and sales you expected… or scratching your head wondering why more website visitors aren’t taking the actions you want them to?
Well, if you’re in the head scratching camp (most folks are), then it’s time to create your website traffic map. What’s a website traffic map? It’s a flow chart of the path most visitors take to the pages you care about (i.e. sign up, subscribe, contact us, and order pages).
In a perfect scenario, once someone gets on that path, they’ll take it all the way to the end – you convert them into a signup, lead, or sale. In the real world, this rarely happens.
Why don’t more convert? In many cases we simply make it too hard for them.
We distract visitors with lots of choices along the way… ad banners, blog posts, facebook buttons, to name just a few. Sometimes our web page takes a long time to load and prospects get impatient. Or maybe we’re asking for too much information before they buy from us. And yes, we occasionally send visitors to a page that’s been moved or deleted… yikes!
A website traffic map will pinpoint the bottlenecks where you’re losing the most prospects. Here are the steps to create your very own traffic map:
1. Collect website traffic information using your web analytics software. (Remember: without web analytics your website is flying blind).
2. Determine your websites most popular pages. These will be the 3 or 4 pages that get the most visits (your homepage is usually number one).
3. Look at the percentage of visitors that get on your conversion path. For each of your most popular pages, see what percentage of visitors take the action you want most: click on your free trial button, subscribe now link, or enter your online shopping cart path.
4. Identify the bottleneck pages. Most conversion paths are made up of 3 to 5 pages including an entry page (e.g., homepage or product page), a signup page or order form, and a confirmation page. On which pages are you losing the most prospects?
5. Test and fix the bottleneck pages. Make your free trial button bigger, remove unnecessary links from your product page, ask fewer questions on your order form… you get the idea!
6. Track your progress and keep improving. See how the changes are improving things (or not) and try again. This is where understanding A/B testing comes in handy.
Creating an actual website traffic map is just putting this data into boxes and arrows so you can visually see what’s happening.
Each of your most popular pages should represent an entry page box for your conversion path. The next box reflects the next page in your conversion path, and so on, until the last box which is your confirmation or thank you page. Add in arrows so you can visually see the flow. Then put in the percentage of visitors at each stage of the traffic map. Then identify and improve the flow of your traffic map (steps 4 to 6).
Over time you can also create traffic maps for different types of website traffic (e.g., paid vs. natural search) and conversion paths (e.g., newsletter signup vs. contact us form).
So don’t let your prospects get stuck in traffic… create your very own website traffic map so you can generate more signups, leads, and sales!
Let us know if we can help. Just give us a call at 888.330.3236.